Driving Employee Development Amid Rapid Growth

Positive Intelligence® provides a development program for Turo employees around the world

Turo introduced the Positive Intelligence (PQ) Program for mental fitness in October of 2022. The program gives employees, also known as Turists, the gift of prioritizing personal and professional development amid rapid business growth.

“We’re always making investments in our people and looking for ways to help differentiate as an employer,” says Lorie Boyd, Chief People Officer at Turo. “We felt that when it came to our employees and their self-care, that needed to be a priority. We liked the idea of giving them resources to develop better and stronger relationships, not just outside of the workplace but also inside.”

Turo’s strategic decision to partner with Positive Intelligence fosters a more engaged, resilient, agile workforce poised for continued expansion.

PQ Program Impact Among Turo Participants

99

%

improved their emotional intelligence

88

%

use mental and emotional energy more effectively

82

%

are better at coaching and inspiring others

79

%

manage personal relationship conflicts better

75

%

manage stress better

  • 1 / 7
    Positive Intelligence has really opened up my eyes to understanding something I have held onto for quite some time. Doing Positive Intelligence, I have learned to implement ways to deal with things in a more Sage perspective and make the situation a gift.
    Jessica D. Turo employee
  • 2 / 7
    After years of therapy, PQ did something that nobody else was able to do: provide me with a tool to redirect Saboteurs into Sages. While I’m only seven weeks into practicing PQ, I can see and have been able to apply many aspects of it to my daily life, significantly improving my confidence to confront the many challenges in life. Thanks!
    Josh W. Turo employee
  • 3 / 7
    Going through and continuing the Positive Intelligence Program has helped me see myself in a new light and has opened my eyes to the way I not only interact with others but the way I treat myself after setbacks and achievements.
    Ashley M. Turo employee
  • 4 / 7
    The PQ Program has really shown me how I’ve spent my entire life hijacked by my Saboteurs and driven by negative energy and stress. It has shown me how to identify this and provided a path for me to begin to combat it.
    Russell R. Turo employee
  • 5 / 7
    I’ve done a lot of personal development and self-help/self-love programs. PQ is set apart in that it gives tactical and holistic solutions. I love that the program is transparent about building mental muscle across our lifetime and that the solution is not a one-time deal.
    Leonani P. Turo employee
  • 6 / 7
    Positive Intelligence’s true brilliance is its ability to radically simplify and create lasting habits toward self-improvement goals.
    Brian B. Turo employee
  • 7 / 7
    I loved going through the PQ Program. Having teachings over the course of several weeks helped build the positive habits and made the program stick more than just reading a self-help book start-to-finish. It sticks with me more than other programs.
    Scott F. Turo employee

The PQ Program is offered as a personal benefit to Turists. The program is extended as a benefit to their immediate family members, too. Turo CEO Andre Haddad says he’s delighted to watch the initial rush of participants grow.

  • I take that as an excellent sign that people are seeing the benefits, and they’re talking about it with others. I haven’t seen that kind of dynamic in many other benefits we put in place for our team. I think it’s a great sign that this program is resonating, it’s impactful, and it’s positive.
    Andre Haddad Turo CEO

Explore the Program

Positive Intelligence is the mental fitness program that helps teams achieve stress-free peak performance.

Schedule a discovery call with our team to create a mental fitness plan for your organization.

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Discovering the Gift of Mental Fitness

Turo, an innovator in mobility, launched its pioneering peer-to-peer car-sharing platform in 2009. The once-untapped car-sharing market has exploded thanks to Turo’s innovation. Headquartered in San Francisco, the company now hosts more than 160,000 vehicles worldwide.

Turo has more than doubled in size over the last few years to employ more than 1,000 Turists in five countries. While the business has evolved, a consistent values-driven mindset is at the heart of Turo’s culture. The Turo Core Values keep employees focused on driving success for the community of customers.

Haddad discovered Positive Intelligence on his 50th birthday when a close friend gifted him the Positive Intelligence book and the PQ Program for mental fitness.

  • The combination of where I was in my personal journey and the context of the connection with this dear friend led me to take it very seriously and engage with it one hundred percent. I did have one moment that’s sort of a magical experience, frankly. I felt like my life was flashing in front of me and reconnected certain dots in ways that I hadn’t done before.
    Andre Haddad Turo CEO

The Goal

Strengthen performance, relationships, and wellbeing by investing in employee development

After having such a powerful experience with the PQ Program, Haddad determined the program could provide significant value and impact for the employees at Turo.

  • Context

    Turo’s aim is to provide a personal and professional development resource to employees.

    “What we wanted was a program that was going to stick, and Positive Intelligence was the way to go for us. It was very much aligned with our core values,” says Boyd.

  • Application

    Positive Intelligence provides its research-backed mental fitness program with a user-friendly, app-guided, and coach-supported experience to meet Turo’s needs as a global company.

    “Turo recognizes that the wellbeing of employees has a direct impact on business results,” says Turo’s Certified PQ Coach™ Sonya Moore-Wells.

The Results

Stronger relationships, higher engagement, and improved performance through the power of PQ

Employee engagement is a key metric for Turo leadership, and the company tracks this with regular engagement surveys that provide data and free-form comments from Turists. Over the last 12 months, Turo reached a new record level of engagement, coinciding with its implementation of the PQ Program.

“So many employees have shared that their personal relationships with their spouse or their children or their siblings have grown. They are more engaged, and they care more about our culture at work, too,” says Boyd.

Approaching others with empathy

Turo’s executive leadership team agrees that empathy has increased among Turists, as well as vulnerability. Not only are Turists more self-aware, they’re more willing to share and make space for others to be vulnerable, too.

“If we can come together as human beings first, acknowledging our own areas for growth and improvement, and coming with a vulnerability to be able to share and have empathy for our fellow colleagues, that just sets us up to have a winning culture. And companies with a winning culture and strategy are the ones that succeed,” says Boyd.

  • What we felt was really compelling is that this program allowed our employees to connect with one another on a very personal level and to be able to build more trust and more resiliency when they face challenges.
    Lorie Boyd Turo Chief People Officer

Using a shared language

Turists are using their newfound self-awareness and shared language to manage stress and communicate their needs at work.

“I’ve heard from many employees who reached out personally who shared the impact of Positive Intelligence in their personal life,” shares Haddad. “It has been a conversation starter with some of the team members who are newer and a conversation deepener with people that have been part of the team for many years.”

  • There’s a magic that happens when you see colleagues who don’t know each other at the beginning of the program become emotionally connected to the people they work with. This type of shared experience creates comfort and trust at work.
    Sonya Moore-Wells Turo's Certified PQ Coach™

Focusing on positivity

Turists have embraced the power of positivity in their day-to-day work and interactions. In fact, many of Turo’s core values align closely with the 5 Sage Powers that are an integral part of the PQ Program (Empathize, Explore, Innovate, Navigate, and Activate).

Of note, developing the ability to Empathize with themselves, others, and customers has helped Turists provide a higher level of service. At the same time, Explore and Innovate have inspired greater curiosity, openness to new ideas, and a willingness to push boundaries to have impactful discoveries.

  • The PQ Program isn’t extra homework that you go do outside, and I think that’s what people have been so appreciative of. We see it as such a priority, we want you to carve out the hour to take time with your colleagues and have those conversations.
    Lorie Boyd Turo Chief People Officer

Improving wellbeing

“The ROI for me and the rest of the leaders at Turo is the testimonials and stories we get from the employees who’ve gone through the PQ Program,” says Boyd. “That’s like gold for us. They come out saying, ‘Yes, I am less stressed. My relationships at home are better. I trust my colleagues more. I have more empathy for our customers, our hosts, and our guests.’”

“If you’re skeptical about the notion of programs that can provide self-help for companies or employees, I invite you to put that skepticism aside and try it out,” adds Haddad.

Learn more about Turo’s award-winning workplace culture and job openings.

Positive Intelligence As an Employee Development Solution

Positive Intelligence delivers a mental fitness program to help individuals and organizations achieve their full potential for performance and happiness.

The PQ Program is simple to promote, implement, and scale with the help of the dedicated PQ Client Success Team.

Program features

  • App-based technology to deliver daily guided mental fitness exercises
  • Unique assessments to help individuals monitor progress and growth
  • Friends and family access to foster personal relationship-building
  • Weekly group meetings (called Pods) to generate discussion and deepen learning

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