Transforming Leadership & Culture at King County With Positive Intelligence

Positive Intelligence® empowers King County leaders and employees with mental fitness tools to enhance engagement, resilience, and workplace culture.

Overview & Impact

King County’s Department of Natural Resources & Parks serves a vast and diverse community, ensuring that parks, natural resources, and essential services support residents’ well-being. However, like many public-sector organizations, DNRP faces challenges with employee engagement, workplace culture, and leadership development.

King County implemented the Positive Intelligence (PQ) Program to address these issues, equipping leaders and employees with mental fitness tools to reduce stress, improve team collaboration, and create a more engaged workplace.

The results are transformative, with leaders advocating for expanded adoption of PQ-Powered Teams to sustain long-term cultural change.

Impact at a Glance

  • 90% of participants rate the program 4 stars or higher.
    (Avg. rating: 4.38/5)

  • Over 350 employees have completed the program, with cohorts continuing to grow.

The Challenge

Addressing Workplace Culture & Engagement

During the COVID-19 pandemic, King County saw decreased workplace morale, engagement, and psychological safety. Employees reported lower well-being and higher workplace stress, which affected leadership effectiveness and organizational culture. Leaders knew these trends could have lasting negative effects if they didn’t intervene.

PQ presented an opportunity to address stress and conflict resolution and develop stronger, more resilient leadership across departments.

"Workplace culture, personal growth and development, and organizational leadership were the needs and challenges I was hoping to address."

Doug Hodson, Deputy Director, King County Parks & Recreation Division

The Solution

Implementing Positive Intelligence Across a Large & Diverse Workforce

King County started small to roll out PQ effectively, learned from early cohorts, and refined the approach before scaling. One of the most critical lessons was ensuring that Pods (accountability and support groups) remained small enough for deep engagement while also providing a structured but flexible experience.

Early cohorts prioritized leadership participation to ensure that the cultural shift started from the top. By structuring Pods to maintain psychological safety, employees felt comfortable being vulnerable and working through challenges together. This approach maximized impact and set the foundation for long-term success.

"Our very first cohort consisted solely of leadership — managers and supervisors — so that those in leadership roles could model the desired behaviors."

Stef Frenzl, Organizational Change Team Lead, King County

The Results

Measurable Improvements in Leadership, Collaboration, & Engagement

The results are clear: employees participating in PQ feel more engaged, handle stress better, and improve their effectiveness.

Evaluations show that even months after completing the program, participants continued to apply PQ strategies in their daily work and personal lives. This lasting impact reinforces the value of PQ as a long-term investment in employee well-being and organizational success.

"We've heard a lot of people report back that they’re continuing to use these skills months after the program."

Stef Frenzl, Organizational Change Team Lead, King County

PQ Program Impact Among King County Participants

92

%

strengthened their emotional intelligence

88

%

optimized their mental and emotional energy

85

%

improved their stress management

84

%

improved their conflict management

68

%

enhanced their ability to coach and inspire others

63

%

improved their work relationships

PQ in Action

Supporting Critical Initiatives Like the Parks Levy

Beyond leadership development and workplace culture, Positive Intelligence has played a critical role in high-stakes projects, including the King County Parks Levy — a voter-approved funding measure that accounts for 80-85% of the department’s budget.

A small team of PQ-trained leaders has been at the heart of planning the next six-year levy proposal. Unlike past cycles, where stress and burnout were common, this team has used PQ principles to maintain trust, collaboration, and resilience throughout the complex, high-pressure process.

"This project is high-profile, with a lot at stake. Despite the challenges, it has gone really well, and I believe a large part of that success is due to our PQ training and principles."

Doug Hodson, Deputy Director, King County Parks & Recreation Division

Scaling the Impact

Leadership Advocacy for PQ Expansion

With clear benefits emerging from the initial implementation, King County leadership is now actively advocating for broader adoption of the PQ Program. Leaders see PQ as a key driver for sustained cultural change, not just a one-time training program.

By expanding the PQ Program, King County aims to deepen collaboration, enhance trust, and integrate mental fitness into daily operations. Leaders believe that by embedding PQ into team dynamics, the entire organization can operate with greater alignment, resilience, and shared accountability.

"In our roles, we deal with challenges, conflict, and problem-solving every day. I’ve seen us work together more effectively in overcoming those challenges, and that’s been powerful."

Doug Hodson, Deputy Director, King County Parks & Recreation Division

Personal Transformation

The Broader Impact of PQ Beyond Work

One of the most compelling aspects of PQ is its ability to improve workplace and personal relationships. Employees who complete the program report better communication, stronger relationships with their families, and reduced stress in their daily lives.

This whole-person impact sets PQ apart from traditional leadership programs. The skills learned in PQ enhance professional effectiveness — and create a foundation for a more balanced and fulfilling life.

"I get emails all the time from people saying, ‘Thank you, this was so wonderful. My relationship with my spouse is better than it's ever been.’ Or, ‘My relationship with my child is better than it's ever been.’"

Stef Frenzl, Organizational Change Team Lead, King County

Key Takeaways & Next Steps

The PQ Program at King County has proven its effectiveness, delivering measurable improvements in leadership, collaboration, and employee well-being.

What’s Next?

  • Expansion of PQ-Powered Teams for long-term cultural transformation
  • Further leadership engagement to embed PQ into core organizational strategies
  • Continued evaluation of long-term impact and scalability

"When we strengthen the five Sage Powers — Empathize, Explore, Innovate, Navigate, and Activate — and collaborate with others, truly, I believe anything is possible."

Stef Frenzl, Organizational Change Team Lead, King County

Positive Intelligence As an Employee Development Solution

Positive Intelligence delivers a mental fitness program to help individuals, teams, and organizations achieve their full potential for performance and happiness.

The PQ Program is simple to promote, implement, and scale with the help of the dedicated Positive Intelligence Client Success Team.

Program Features:

  • App-based technology to deliver daily guided mental fitness exercises
  • Unique assessments to help individuals monitor progress and growth
  • Family access to enable personal relationship-building
  • Weekly group meetings (called Pods) to generate discussion and deepen learning

Want to bring Positive Intelligence to your organization?

Partner with us to create a customized mental fitness program that transforms your organization.

Book a discovery call today!